Refund Policy

REFUND POLICY The following terms and conditions apply to all orders placed on our website. We reserve the right to amend these terms without prior notice whenever deemed necessary and to use our discretion for any final decisions about issues between our two parties when applicable. --- ORDER ADJUSTMENT/CANCELLATION After finalizing the checkout of an order, you may adjust its information by contacting us via support@encouraginglife.co within 06 hours. If you do not make any changes to your order within 06 hours, the order will be sent to production, and you will have to waive the right to adjust the order details or to cancel it. - The design of personalized items cannot be adjusted after the order is successfully finalized. - The item quantity in a discounted order and the product type of your order cannot be change. You may make changes to your ordered item’s color and/or size unless that change results in any fluctuation in the price of the final item. - The item quantity in a discounted order and the product type of your order cannot be changed. If you have any need for these changes, please contact us to cancel the order, after which you can then place a newly revised order. *Please note that if you cancel your order within 06 hours of order placement, you will be responsible for the payment fee as this fee is non-refundable. --- REPLACEMENT & REFUND 1. Your order will be submitted to either replacement or refund if: Your order does not arrive at your shipping address within 30 business days of order placement. However, please note that any claims on late delivery filed after 30 business days from the initial date of order placement will be rejected. Your order has an issue of inadequate quality. Please note that any claims related to quality issues or garment defects must be filed within 07 business days from the date of receipt with full of clear evidence as below: - Photo(s) of quality issues and any damaged parts of the actual product received; - Photo(s) of the inaccurate product delivered (in case of incorrect color/design from original order); - Photo(s) of the size tag and the entire item when measured with a ruler (in case of incorrect size from original order); - Photo(s) of the original shipping label of the product received. 2. There is no need to return your item under any circumstances. Please note that if you return your item without our request, we will not be responsible for any loss or additional costs resulting from your unapproved return. Thus, if you have an issue with your order, please contact us via support@encouraginglife.co within 07 business days of order delivery to explain your grievance. Our customer service will then help provide a replacement or refund if deemed appropriate. 3. After a careful check on your order, if we confirm via email that you are eligible for a refund, your refund will be processed by our internal team within 07 business days of refund confirmation. Please note that your payment provider decides when your refund will go back to your payment account. --- DISCLAIMER 1. You must provide all information and/or documentation in connection with your order(s) placed in our store upon request. We reserve the right to suspend or terminate your customer account if you fail to provide the information and/or documentation requested or if you provide inaccurate or fraudulent information. 2. We shall not be responsible for any damage, claims, liabilities, costs, harms, inconveniences, business disruptions, or expenditures of any kind that may arise as a result of or in connection with any used or stored products purchased from our store. 3. When you submit a purchase, the risk of order loss is transferred from our store to you/your party once your order is delivered to the carrier. You will bear all related liabilities and risks during the third-party transportation of your order. 4. We shall not take any liabilities for any loss or shipment delivery failure due to: recipient’s unavailability, incorrect or insufficient addresses, or package refusal Therefore, kindly ensure your information is correct before checking out. After your order is completed, if you find any mistakes in the order confirmation, please contact us at support@encouraginglife.co as soon as possible to receive prompt support. ---- Non-Refundable Items Final Sale items are not refundable or exchangeable. ('Final Sale' items including 'Weekly Deals', 'Daily Deals', 'Festival & Holiday Deals' and other super low price promotion items.) Customized items (Including customized size, engraved, customized color. E.g. Customers chose the wrong size, carved wrong words and wrong diamond color) will not be accepted for refund or exchange. (Please kindly be noted that customized sizes including size≤4 and size≥10.) Note: Personalized items with "engravings" and "photos", such as personalized rings, necklaces and bracelets, are non-refundable. The replacement will not be accepted for a refund. Items without jewelry tag or that have been worn, damaged or altered are not refundable and will be returned to the customer at their expense. Items sent to you as Replacement/Exchange are not refundable. ---- If you have any questions, please contact us. E-mail: support@encouraginglife.co Support Time: Monday - Friday 9:00 - 17:00 Saturday - Sunday 10:00 - 17:00 (You can still email us outside of business hours and we will respond within 24 hours) Address: 2nd Floor, GP Invest Building, Ngo 170 La Thanh, Cho Dua, Dong Da, Ha Noi, Vietnam, 10000 Phone number: +84 878 208 234 Support email address: support@encouraginglife.co Address in USA: 2560 Plymouth Road, #505, Johnson City, Tennessee, USA, 37601