Return Policy

Overview

+ A 30-day return policy means that you have 30 days from the day you received your order(s) to seek a return. 
+ You can reach out to us at support@encouraginglife.co or by phone at +84 878 208 234 if you want to discuss a return with us. If your return is accepted, we'll email you a return mailing label as well as information on how and where to ship your order back to our warehouse. Item(s) that are returned to us without first obtaining our permission will not be accepted.
+ Returns are only accepted if the item is unopened, with tags still attached, and in its original packing

If any of the following conditions apply to your order, it will be submitted for replacement or refund:
+ If your order does not arrive at your shipping address within 30 days of placing it, please contact us.
Please note, however, that any claims for late delivery filed beyond 60 business days from the original order placement date will be denied.


+ Your order has a problem with poor quality (damaged, broken, etc..).
Please keep in mind that any claims for quality issues or garment flaws must be filed within 07 business days of arrival, with full proof as follows:

* Photo(s) of any flaws in the quality of the product received, as well as any broken pieces;
* Photo(s) of the incorrect product delivered (in case of incorrect color/design from original order);
* Photo(s) of the size tag and the complete item when measured with a ruler (in case of incorrect size from original order);
* Photo(s) of the product received's original shipping label.

Items that are not returnable include:

We regret that we are unable to accept returns on sale products or gift cards at this time. We require a receipt or other evidence of purchase in order to process your return.

Certain conditions necessitate only partial returns, which are detailed below (if applicable) 

+ Product that clearly shows evidence of usage

+ Any item that is not in its original state, is damaged, or is missing parts for reasons that are not our fault

Refund Process

Once your return has been received and reviewed, we will send you an email to advise you that we have received and inspected your return.
We will tell you after your return has been received and reviewed, and we will inform you if your refund request has been authorized or denied. If your request is accepted, you will be automatically reimbursed using the same payment method that you used to submit your order. Don't forget that it may take some time for your bank or credit card provider to process and post your refund.

Refunds that are late or do not arrive (if applicable)

Firstly, double-check your bank account to see if you have yet to get your return.
Then you should contact your credit card company, since it may take some time before your refund is officially deposited to your account.
After that, get in touch with your financial institution. It is common for refunds to take a few days to appear to your account after they are processed.
You can reach us at support@encouraginglife.co if you haven't gotten your refund yet after doing everything listed above.

Return Address:

If you want to return your purchase, you need ship it to the following address: 

Warehouse Address in USA: 23961 Landisview, Lake Forest, California, USA, 92630

If you have anyquestion please contact us at: 

Office Address: GP Invest Building, Lane 170 La Thanh street, Cho Dua ward, Dong Da district, Ha Noi, Vietnam, 10000
Phone number: +84 878 208 234
Support email address: support@encouraginglife.co